Return & Refunds Policy

The Chinese Tea Company prides itself on ensuring all goods are supplied in perfect condition and that every possible precaution is taken to prevent the damage of items. We make every effort to ensure that your order is carefully despatched to you and we hope that you are happy with your purchase.

If you wish to return a product to us for any reasons you may do so within 28 days of the despatch date. Where appreciate, we will be happy to provide an exchange or full refund for the product, providing the product is returned in its original packaging and is complete.

Items damaged in transit 

If our product has been damaged during delivery and does not reach you in perfect condition, we will be happy to exchange the product. Please notify us immediately, we will ask for photographs for verification. The fault or damage once is verified by us, we will then issue any refunds. 

Incorrect delivery

We make sure the right packages go to the correct recipients, however if we mistakenly send you the incorrect item, please notify us, detailing the incorrect item and proof of purchase. We will be happy to exchange this for you within 28 days. If you require a refund, please return the item to us within 28 days and request a full refund.

Our returns address is:

The Chinese Tea Company,

14 Portobello Green Arcade,

281 Portobello Road

London, W10 5TZ UK

Unfortunately, postage costs for returned items from outside of the UK cannot be refunded.

Lost Returns: Should your chosen courier fail to deliver or lose their return parcel, it is your responsibility to claim compensation from the courier directly.  The Chinese Tea Company will not be liable for any lost returned parcels.  

Customer Support and Service 

If you need to contact us, you can either come to the shop, our shop is open Monday to Saturday, 11am – 6pm, or call us on 02089600096, or e-mail us at info@the-chinese-tea-company.com.

We welcome all feedback about our service and try to deal with any difficulties or problems as quickly as possible.