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DELIVERY & RETURNS

Important Notice:

Free Shipping ONLY applies to UK addresses.  All Addresses outside the UK will have to pay shipping costs.  Please phone for more details.

DELIVERY

We aim to deliver UK and international orders with 1-2 working days.  Weekends and UK Bank Holidays are not considered working days.


DELIVERY CHARGES

STANDARD UK DELIVERY  - start from £3.00 depends on the weight. 

FREE STANDARD UK DELIVERY when you spend £30 or more (Royal Mial 1st Class).

FREE 1ST CLASS RECORDED UK DELIVERY when you spend £60 or more

* Larger items (e.g. wooden tea tray) are not available as part of this offier.  Please contact us for further details.

 

OUT OF STOCK

While we do our best to keep all times on our websites in stock, there may be instances when an items you order may not be available. In this case we will contact you as soon as possible.

 

ONLINE RETURNS POLICY

If for any reason you are not completely satisfied with your online purchase and wish to return it for a full refund, please ensure that the goods are returned in perfect saleable condition, in their original and unopend packaging within 7 days of receipt to: 

The Chinese Tea Company Ltd, 14 Portobello Green, 281 Portobello Road, London W10 5TZ, UK

The cost of returning the goods and the safe return of goods is your responsibility until the order is received at our store. We will issue a full refund to the card used when placing the order once the return has been processed.  Please allow up to 10-15 days for a full refund from date of receipt of goods. Please note: sale items cannot be returned. If you wish to return or exchange your online order to store, please contact us on +44(0)20 8960 0096 or email info@the-chinese-tea-company.com

 

ORDER CANCELLATIONS

If you wish to cancel an order placed at the-chinese-tea-company.com please return the confirmation email to us, stating your wish to cancel the order by email to: info@the-chinese-tea-company.com or phone us on +44(0)20 8960 0096.

If your order has already been dispatched, we will be unable to redirect it therefore request that you follow the return instructions included in the parcel.

 

 
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